Effective Date: July 12, 2026
Welcome to Banarasi Street Chai (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, and protect your information when you visit www.banarasistreetchai.com, purchase our products, contact our support team, or otherwise interact with our website and services.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
This Privacy Policy applies to all visitors, customers, and users of our website who access or use our services.
It explains:
This Privacy Policy applies only to our website and does not apply to third-party websites that may be linked from our website.
Depending on how you interact with our website, we may collect different categories of information.
When you place an order, contact us, or submit any form on our website, we may collect:
You may choose not to provide certain information; however, doing so may prevent us from processing your order or responding to your request.
For secure online payments, we use Razorpay Payment Gateway.
When you make a payment, Razorpay may collect payment-related information such as:
Important:
Banarasi Street Chai does not collect, store, or have access to:
All payment information is securely processed directly by Razorpay in accordance with their own privacy and security standards.
When you visit our website, certain information may automatically be collected, including:
This information helps us improve our website performance and customer experience.
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Our website uses Cookies and similar technologies to provide a better browsing experience.
Cookies help us:
Most browsers automatically accept Cookies.
You may disable Cookies through your browser settings. However, disabling Cookies may affect certain website features, including checkout functionality.
Our website uses Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information such as:
This information is collected in an aggregated form and helps us improve our website, products, and customer experience.
Google Analytics does not provide us with your banking information or payment credentials.
When you contact us through our website, email, or other communication channels, we may collect:
This information is used only to respond to your inquiries, provide customer support, resolve complaints, or assist you with your orders.
Customers may voluntarily submit product reviews and ratings.
Any information you choose to include in a review may become publicly visible on our website.
We reserve the right to remove reviews that are:
We use your information for legitimate business purposes, including:
We collect only the information necessary to provide our services efficiently and securely.
After placing an order, we may contact you through:
These communications may include:
We do not send promotional emails unless you voluntarily subscribe to receive them.
We value your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes.
However, we may share limited information with trusted third parties only when necessary to operate our business and provide our services.
Your information may be shared with:
Only the information necessary to perform these services will be shared.
To deliver your orders successfully, we may share the following information with our logistics partner, Shiprocket, and its associated courier companies:
This information is shared solely for order fulfillment, shipment tracking, and successful delivery.
Our logistics partners are required to handle your information responsibly and securely.
Protecting your personal information is one of our highest priorities.
We implement appropriate technical and organizational security measures to safeguard your data against:
Our website uses industry-standard security practices to help protect customer information during transmission and storage.
Although we strive to maintain the highest level of security, no method of electronic transmission or internet storage can be guaranteed to be 100% secure.
We retain your personal information only for as long as necessary to:
Once your information is no longer required, it will be securely deleted or anonymized in accordance with applicable legal requirements.
Depending on applicable laws, you may have the right to:
To exercise any of these rights, you may contact us using the contact details provided below.
Our website may contain links to third-party websites, including payment gateways and social media platforms.
We are not responsible for the privacy practices, security, or content of these third-party websites.
We encourage you to review their respective Privacy Policies before providing any personal information.
Our website may provide links to our official social media pages.
If you interact with us through social media platforms such as Instagram, Facebook, or YouTube, your interactions will also be governed by the privacy policies of those respective platforms.
Our products and services are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
At present, Banarasi Street Chai accepts orders and provides delivery services only within India.
Our products, services, payment methods, and shipping operations are intended solely for customers located in India.
We reserve the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, technology, or operational processes.
Any changes will become effective immediately upon being published on this page.
We encourage customers to review this Privacy Policy periodically to stay informed about how we protect their information.
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us.
Brand Name: Banarasi Street Chai
Website: www.banarasistreetchai.com
Email: support@banarasistreetchai.com
Customer Support: +91 8920545699
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)
Registered Address:
C15/29K, Bharlai, Near Prakhar Hospital,
Shivpur, Varanasi, Uttar Pradesh – 221003, India
By accessing, browsing, or using our website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with any part of this Privacy Policy, you should discontinue the use of our website and services.
Banarasi Street Chai is committed to maintaining the confidentiality, integrity, and security of your personal information. We collect only the information necessary to provide our products and services efficiently while complying with applicable Indian laws and industry standards.
Your trust is important to us, and we continuously work to ensure a safe, secure, and transparent shopping experience for every customer.
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